Email problems

Some customers are still having trouble getting their email. Here are some things to do that can help you:
First make sure you havent fallen foul of the three month rule - mail boxes are closed after three months without use. You need to connect at least once every three months. If so dont panic - we can probably reinstate your mail box just be telling us your user name and password. Old mail will have been dumped unfortunately. See bottom of page for contact details:
If you are getting an error message about server 195.248.96.41? see 3 below

  1. Open Outlook Express or your mail reader
    Tools
    Accounts
    Click on themail dialup account (usually default)
    Click properties
    Click server tab at top of page
    Check that your settings in the servers section are as follows:
    Incoming mail server: post.themail.co.uk
    Outgoing mail server: smtp.themail.co.uk
    Account name: your full email address you use to collect mail
    This means the full emailaddress such as johnsmith@themail.co.uk

    Make sure that the only other box on this page with a tick in is the "save password" box
    If any other boxes have ticks in then untick them by clicking on them

    Now click the APPLY button at the bottom of the page
    Close down the mail reader and start your computer again.

    If you are not using Outlook Express then there are three settings that must be set
    They are: incoming mail server - post.themail.co.uk
    outgoing mail server - smtp.themail.co.uk
    account name - your full email address including the @ sign
    All in lower case type
    ,
    If you still cannot connect:
  2. Go to My Computer
    Dialup Networking
    Right click on Themail entry
    Click Server Type tab at the top
    Check that only one box has a check mark (TCPIP)
    If other boxes have check mark then remove them
     TCPIP settings button
    Click "server assigned name servers address"
    Click OK
    Reboot your PC


    Close
    Reboot your computer for the settings to take effect


  3.  

      Still got problems?

      Email domainsupport@themail.co.uk with your full account name and password to check out that your password is not corrupted

      If you cannot do this please call support between 9:30am and 8pm M-F on 09012 054321