Support

The answer to the question you want support on probably lies within these pages and this is the quick way to solve most of your problems. Alternatively, you can call our support line on the number below. Calls are charged at 60p Per minute: Support line times are 9:30am - 8pm Monday - Friday

The number is 09012 054321

Still getting problems with the new email settings? click here

Is your email stuck? Does it keep coming down and cutting off? If so the problem is caused by someone either sending you an email that is too large to be handled or you have received an email with no user name and no content causing Outlook Express to throw a wobbly. If so turn off your virus checker and try again then re-enable (it can usually be done by clicking the viruscheck icon on the bottom of the main window).

If you have any queries regarding domain names, please see our Domains Frequently Asked Questions. If your query is not answered here, please e-mail domainsupport@themail.co.uk. Please include in your e-mail the username and password with which you signed up and your domain name. This will make answering your query a much smoother and quicker process.

This section details the settings and configurations you will need when setting up your computer to connect to themail.

How To Use This Section

This section is split into five parts
  1. Support

    This is the section you are in now

  2. Connection

    This will be your first port of call. This section gets Windows and Mac users connected to themail

  3. Software

    This section will show you how to configure your browser and email package. It covers:-

    Browsers
    • Internet Explorer
    • Netscape Navigator (part of the Netscape Communicator Package)
    Email Packages
    • Outlook Express (which is part of Internet Explorer v4)
    • Outlook 98
    • Pegasus
    • Eudora
    • Netscape Messenger (which is part of the Netscape Communicator package)

  4. General Settings

    This list of settings should help you if you are using a piece of software which is not covered here, or if you have a specific problem and know how to go about solving it.

  5. Glossary

    This glossary will help you get to grips with the terminology used in configuring a connection and email. You don't need to know what it means, but if you're curious, you'll find out here

We reckon though that the solution to most connection and configuration details are covered here, so give it a go. You'll be surprised at what you can acheive.

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