- I have completed the purchasing process, what do I do now?
I have completed the purchasing process, what do I do now?
Your domain has been purchased and will be processed with your themail
account. The registering and processing of domain names can take up to 4
days, so please be patient. On completion, notification will be sent to your
themail account e-mail address. Once you have received notification that
your domain has been registered and processed, you are free to use your
domain e-mail accounts. Your domain webspace is automatically
mapped to your themail email address. This means that all mail for
anyone@yourdomain.co.uk will be sent to the themail email address which you
use to register with. You can therefore pick up all mail from your domain
using just one mail box at themail.
If you require web space for hosting you will be sent FTP account details to
upload your pages to your domain space as soon as the account is live and the hosting charge has been paid.
Please remember that an index.html must be
used as the first page of your site. This must be put in the index_html directory of your web space in order for your web site to be seen
on the Internet.
IMPORTANT: When you ftp your files up to your web space put your web site
index page (index.html) in the PUBLIC DIRECTORY with the rest of your site
in that directory. If you put them in the root space they cannot be seen -
first thing to check if you cannot see your site on the web.
Domain space comes with 5mb of initial space and this will be increased free
of a hosting charge, as you need it up to 50mb, provided you use themail
email accounts to handle mail on your site.
- How do I setup my e-mail addresses?
No setting up of e-mail addresses is required, you can simply pick whatever
e-mail address you wish. You may have and quote as many e-mail addresses as
you like for your domain name, these are unlimited. So you can have
info@mydomain.co.uk , bob@mydomain.co.uk , jill@mydomain.co.uk etc. If you
wish to setup Outlook Express so that e-mails sent from you come from your
domain address and not your themail address, simply change these as follows:
- Go to Tools, Accounts
- Highlight your themail account
- Select Properties
- In the "E-mail Address" box, type the e-mail address you would like to see -
I.E jill@mydomain.co.uk or info@mydomain.co.uk etc
- In the "Reply To" box, also type the same e-mail address
- Click "Apply" and then "OK".
You have now set your themail mail to be sent
addresses with your new domain e-mail address.
You do not need to do any setting up for incoming mail as all mail sent to
the address ....@mydomain.co.uk will be forwarded to your themail account.
For example if you had a themail account called balloons, and had bought the
domain balloons.co.uk, any e-mail sent to info@balloons.co.uk or
sales@balloons.co.uk would be forwarded to balloons@themail.co.uk . If you
have not setup your themail account details, please set these up using the
information in our support section.
- What is my limit on webspace?
You have 50mb of free webspace. If you wish to go above that amount, you
will need to contact us for details of upgrading your account.
- Who do I contact if I need support or have a query regarding my domain?
Any support problems or queries should be directed to
domainsupport@themail.co.uk . Please include your username and password and
also your domain name address and order number in your email. Domains are purchase through themail upon the terms and conditions of the relevant issuing authority. To view the terms of Nominet UK domain names go
to Nominet .
- What do I do if I want two or more mail boxes with my domain.?
I would like one person to receive email to sales@mydomain and another to receive
different email to bob@mydomain and do not want the two emails ending up on
the same computer.
In this case you need email forwarding which comes in three levels of
service.
- Level 1 is a single additional mail box for £10 per annum (two mail boxes in
total)
- Level 2 is a mail management system of unlimited mailboxes and passwords for
£20 per annum whereby you have a server management system to add and delete
your own mailboxes.
In order to implement either of these you need to email
domainsupport@themail.co.uk or ring the support number on the main support
page.
- What do I do if I do not want to use Themail dialup service because I
have ADSL or a similar dialup system with another ISP or dont want to use
themail for mail links on my web site?
In this case you require the Level 2 mail forwarding option as this does not
require dialup access.
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